I had troubles and/or difficulties with a Viewing I booked: what should I do?

Log into your Viewnary account and visit the Support Center, where you can review your completed Viewings over the last 72 hours.

You may submit a claim for a Viewing that has been unrealized or partially realized due to difficulties, which include:

1. Non-existent location or Listing;

2. Access not granted to the Listing ;

3. Listing not representative of the description or pictures on the Platform;

4. Breach of the rules of conduct;

5. Unwarranted payment deductions or charges;

6. Other.

If you believe that one or more of these conditions are met, you may submit a claim up to 72 hours after the termination of a Viewing, disclosing:

1. The language in which you wish to submit the claim;

2. Your Booking ID;

3. A description of the difficulties encountered.

The right to submit a claim expires after 72 hours from the termination of a Viewing.

We will review the claim and notify you about a proposed solution after no longer than 5 working days. Exceptional circumstances where the review of a claim takes longer than 5 working days may occur, and we will notify you accordingly.

We will reach out to Hosts to mediate a solution, should the Hosts’ actions or behavior be stated by you as a cause for an unrealized or partially realized Viewing.